Privacy Policy
Introduction
Our Privacy Policy has entered into force since July 31, 2024. This Privacy Policy provides details about how we manage the privacy of the personal information you disclose when using all V+ Smart APP products and services.
V+ Smart APP respects your privacy and takes the security of personal information very seriously. When you use our products and/or services, we may collect and use your relevant personal information based on applicable legal grounds such as your consent, our contractual relationship or legitimate interest. V+ Smart APP Privacy Policy (hereinafter referred to as the "Policy") explains to you the personal information we collect and how we use, save, share and transfer this information, as well as the ways we provide you to access, update, delete and protect this information. Before you submit your personal information to V+ Smart APP, please read and understand this Policy carefully, and access to this Policy frequently to learn about any updates thereto.
This Policy applies to the websites, products and services of V+ Smart APP displayed and linked to the Privacy Policy.
This Policy will help you understand the followings:
[1]. How we collect and use your personal information
[2]. How we use cookies and similar technologies
[3]. How we share, transfer, publicly disclose your personal information
[4]. Access and manage your personal information
[5]. How we protect and hold your personal information
[6]. How to protect children's personal information
[7]. How your personal information is transferred across borders
[8]. How this policy is updated
[9]. How to contact us
Since V+ Smart APP is used in conjunction with numerous products and services, this policy may not cover all possible personal information processing scenarios, and any instructions on the processing of specific data by products or services may be given by the relevant product or service providers in their dedicated privacy policies, or published in the notice given at the time of data collection.
If you have any questions about this Policy, you can contact our customer service staff at any time through vanward official website.
How we collect and use your personal information
"Personal Information" means any data related to an identified or identifiable natural person. An identifiable natural person means a natural person who can be directly or indirectly identified, for example, through identifiers such as name, ID number, location data, network identification symbols, and economic, cultural and social identities.
Personal information will be collected by us directly or indirectly when you use our products, services or websites, or interact with us, for example, using email, creating APP accounts, participating in our brand activities or the like are the case that you directly provide information to us, while technologies such as Cookies used by the website will indirectly record your personal information.
We may collect your personal information for the following purposes:
| Create and manage your account;
| Register you or your device for services;
| Provide services or features you have requested;
| Provide you with our information subscription;
| Provide after-sale maintenance services for your device
| Provide online customer service consultation, suggestion and complaint;
| Send important notifications involving security or upgrading services;
| Analyze access service data to improve our products and services;
| Provide you with a good experience using the Website or product;
| Check error records you submitted and troubleshoot any product failed;
| Improve our loss prevention and anti-fraud programs;
| Abide by and enforce any applicable legal requirements;
| Any other use with your consent.
When we want to use your personal information for any other purpose not specified in this Policy, or use the information for any purpose different from those you agreed to in advance, our products or services will seek your prior consent, such as through pop-up windows, black fonts, etc. to display the updated content, and whether to agree to such change is up to you. You may revoke this consent at any time by operation of law, but this may result in restriction on your use of any product or service function.
You are fully aware that according to applicable laws, we do not need your authorization and consent to collect and use any of the following personal information:
(1) Related to national security and national defense security;
(2) Related to public safety, public health and major public interest;
(3) Related to legal procedures such as criminal investigation, prosecution, trial and judgment execution;
(4) Related to safeguarding the vital interest (such as life) of you or any other individual;
(5) Required for legitimate news coverage;
(6) Any other circumstances stipulated by laws and regulations.
The personal information we collect mainly covers the following categories:
① Account information
When you register a service account related to V+ Smart APP, you need to provide your mobile phone number or Email for identity verification, and you can also provide supplementary information, such as avatar, nickname, birthday, etc. When you use a third-party (such as Google, Facebook, etc.) account to log in to V+ Smart APP service platform (you can also refuse to access our products or services in this way), with the authorization of the user, we will obtain your verification information from the third party's server. Our server will also keep access tokens granted by any third-party platforms and share them among specific services used by users to prevent them from logging in to third-party servers repeatedly.
② Device Information
Before and during service provision, we will collect information related to your device, including device model, device name, device firmware version, device time zone, mobile phone model, system version, unique device ID, network status, application activity information, exception information, IP address and the like information, to accurately match the service.
③ Location Information
When you use business software with location function, based on your consent, we may collect and process the information about the actual location of the user/terminal device, but we will not keep collecting your location information to determine your whereabouts.
④ After-sales Information
When you need us to provide after-sales service or when you feed back any problems encountered during use, we will collect your name, phone number, device information, fault description and other necessary information to provide you with after-sales service, and you can provide us with the information based the required services, such as your mailing address and recipient information when you need after-sales mailing services.
⑤ Access Service Information
We will also record some behavioral information when you access V+ Smart APP related services through the product's information collection function, including access time, search query term, network identification information, IP address, etc., and in order to provide accurate and personalized services, we will also obtain data about you from legitimate public and commercial sources whenever permitted by laws.
⑥ Other Information
We may collect information about your apartment type, time or timing setup information, switch setting information, binding information to other devices (mobile phones), favorites, security passwords (required to view devices), user feedback, error reports or the like information related to functions.
Sensitive personal information is a special type, which is usually defined as or related to information related to the followings: racial or ethnic origin, political views, religious beliefs, philosophical beliefs, group membership, personal genetic data, biometric data, health data, sexual orientation, etc. In some cases, sensitive personal information may also include criminal charges or sentences, accurate geographical location information, financial information, software user's usage information and unique identifiers such as government-issued ID documents and ID numbers.
If we have to collect or process your sensitive personal information, for example, when you buy any products from us or order our services, we will collect your sensitive personal information involving payment, in which case, we will seek your prior consent as required by applicable laws.
How we use cookies and similar technologies
Our website and software use Cookies and other similar technologies to distinguish you from other users. This helps us to provide you with a good experience when you are browsing our website and allows us to improve our website.
Cookies are small alphabetic and digital files that we will store in the memory or hard drive of your computer or mobile device when you give your consent, and then they can be used as tags to identify the computer or mobile device.
Cookies are typically classified as "session" Cookies or "persistent" Cookies. Session Cookies help you navigate the website efficiently, track your page-to-page progress so that you are not asked to provide information repeatedly during your current visit, such as not emptying your shopping cart when you switch pages. Session Cookies are stored in temporary memory and will be deleted when the Web browser is closed. Persistent Cookies can store user preferences and are stored on your device and remain valid when you restart your browser. For example, we use persistent Cookies to record your choice of language and country, font size or other settings. This will save you from having to reconfigure the next time you visit our website.
You can clear all Cookies saved on your computer or directly delete Cookies stored on your device, but if you do so, you will need to change your settings every time you visit our website. Most browsers have the function of blocking Cookies. If you want to manage Cookies through your browser, you can refer to the introduction of the browser developer or inquire from the Internet. For more information about cookies, you can also check the AboutCookies.org website.
In addition to Cookies, we also use other similar technologies such as website beacons and pixel tags on our website and software. For example, an account activation link we send to your email or your phone. This click can be tracked through the above technologies to help us understand your preferences for product and service and improve our customer service. A web beacon is usually a transparent image embedded into a website or email. With the help of pixel tags in the email, we can know whether the email is opened or not. If you do not want your activity to be tracked in this way, you can set your email address to refuse to receive it at any time, or log in to our related service website to unsubscribe from the email service.
If the function of Do Not Track is set in your browser or V+ Smart APP, our service website and software will respect your choice.
Your use of our website means your informed consent to use Cookies and similar technologies to the website as well as website beacons and pixel tags in the process of your use.
We do not use Cookies and similar technologies for any purposes other than those described earlier.
How we share, transfer, publicly disclose your personal information
We may sometimes share your personal information with third parties (as defined below) in order to provide or improve our products or services, including to provide them upon your request. If you no longer want us to share this information, please contact the official website customer service.
[1] If required for business, we may share your personal information between V+ Smart APP and its subsidiaries and dealers in order to provide you with timely services;
[2] We may share information with our affiliates or third-party service providers in order to provide you with services.
In order to successfully conduct business operations to provide you with all functions of our products and services, we may disclose or share your personal information from time to time with other V+ Smart APP affiliates (involved in communications, social media, technology or cloud services) or our third party service providers (our mailing stores, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and promotion service providers or agents on behalf of V+ Smart APP) [affiliates and/or other third parties] (hereinafter collectively referred to as "Third Party Service Providers"). Such Third Party Service Providers may process your personal information on behalf of V+ Smart APP or for one or more of the above purposes. We guarantee to only share your personal information necessary to provide you with services for any legitimate, lawful, necessary, specific and clear purposes. V+ Smart APP will enter into any contract to ensure that third-party service providers abide by applicable privacy laws in your jurisdiction. Third-party Service Providers may also have their own sub-processors.
We may also share information (non-personal information) in an aggregated form with third parties (such as advertisers on our website) to provide effect measurement, analysis and other commercial services. We use the information in our possession to help advertisers and other partners evaluate the effectiveness and coverage of their advertisements and services, and ascertain the types of people who use their services and how people interact with their websites, apps and services. We may also share with them any general use trends of our services, such as the number of customers within a specific group of people who purchase certain products or engage in certain transactions.
[3] When involving mergers, acquisitions, bankruptcy liquidations, asset transfers or similar transactions, if the transfer of personal information is involved, we will require the newly formed company or organization that holds your personal information to be continually bound by the requirements, commitments and security measures of this Privacy Policy, for example, not to use your personal information beyond the above purposes, otherwise we will require the company or organization to seek your authorization and consent again.
[4] We may also provide information to law enforcement/government authorities where we believe that such disclosure complies with any applicable law or responds to legal process:
As required under laws and regulations, legal procedures or lawsuits and/or by public institutions and governmental authorities, it may be necessary for V+ Smart APP to disclose your personal information. We may also disclose any information about you if we determine that such disclosure is necessary or appropriate for purposes of national security, law enforcement or any other matters of public importance.
We may also disclose information about you if we determine that such disclosure is reasonably necessary to enforce our terms or protect our operations, rights, assets or products, or to protect users, or to achieve the purposes of detecting, preventing and resolving fraud, unauthorized use of products, violations of our terms or policies, or any other hazardous or illegal activities). (For the avoidance of doubt, V+ Smart APP will collect, use or disclose your personal information without your consent to the extent and only under such circumstances as expressly permitted by local laws on data protection.) This may include providing your information to public or governmental agencies; communicate information about the reliability of your account with third-party partners to prevent fraud, violations and other harmful behaviors inside and outside our products.
In addition, we may share your personal information with:
professional and technical personnel engaged by us, when they give professional advices and need to use your personal information under any statutory circumstances; and any other third parties, if authorized by you to disclose and share your specific information.
We will sign strict data processing agreements with companies, organizations and individuals with whom we share your personal information, requiring them to process your personal information in accordance with our security standards, this Policy and relevant confidentiality and security measures. If we share, transfer or disclose your personal information in a country that does not have applicable laws that protect personal information to the same level as your country, such as when transferring from the European Economic Area to a country that does not have appropriate laws on personal information protection, we will process the information in accordance with Article 7 of this Policy to ensure the legality of data transfer and the security of your personal information.
Access and manage your personal information
If you submit personal information to us, please ensure the accuracy of this information, and if your information has changed, such as any change to your email address and mobile phone number, you are obliged to update this information in a timely manner.
In addition, wherever required by applicable laws, you may have the right to:
[1] Access your personal information that you have uploaded;
[2] Update or correct any inaccurate personal information about you;
[3] Refuse our use of your personal information;
[4] Ask us to restrict or delete your personal information;
[5] Ask us to transfer your data.
When you claim the above rights, we may require you to provide a written request and verify your identity. Generally, we will not charge you any fees unless such request goes beyond the usual requirement. If you have any questions about accessing and managing your personal information, you can contact us as set out in Article 9 of this Policy.
How we protect and hold your personal information
V+ Smart APP attaches great importance to the security of personal data. We employ appropriate physical, administrative and technical safeguards to protect your personal data from unauthorized access, disclosure, use, modification, damage or loss. For example, we use encryption technology to ensure the confidentiality of data; we use protection mechanisms to prevent malicious attacks on data; we deploy access control mechanisms to ensure that only authorized personnel have access to personal data; and we hold security and privacy training courses to enhance the awareness of our employees on the importance of protecting personal data. We do our best to protect your personal data, but you should note that no security measures can be impeccable.
We will retain your personal data as long as necessary for any purposes described in this Policy, unless an extension of the retention period is required or permitted by law. Since the storage period of data may be different based on the difference of application scenarios and difference of products and services, the criteria we use to determine the storage period include the time required to retain personal data for the purpose of business, including providing products and services, maintaining corresponding transaction and business records, controlling and improving the performance and quality of products and services, ensuring the security of systems, products and services, responding to possible user inquiries or complaints, and locating problems; whether users agrees on a longer retention period; whether there are any special requirements for data retention in laws, contracts, etc. We will keep your registration information as long as your account is required for providing you with services. You can also choose to de-register your account. After you de-register your account, we will stop providing products and services based on the account and delete your corresponding personal data unless there are any special legal requirements.
How to protect children's personal information
Children's personal information needs special protection, so without the consent of their parents or guardians, V+ Smart APP will not intentionally collect personal information from them. For children's personal information collected with the consent of their parent or guardian, we will only use or disclose this data if their parent or guardian expressly consents in compliance with local legal requirements. If V+ Smart APP discovers that children's personal information has been collected without prior consent, we will delete such data as soon as possible.
How your personal information is transferred across borders
This Privacy Policy applies to your use of V+ Smart APP products or services in the region where our service is present.
Personal information collected and generated during our operations within the territory of the People's Republic of China will be stored in China. V+ Smart APP provides products and services through dealers throughout China, which means that your personal information may be transferred to companies or individuals to whom V+ Smart APP provides products or services to you, or accessed from these jurisdictions. In such circumstances, we ensure that your personal information is adequately protected in the region where our service is present.
How this Policy is updated
V+ Smart APP reserves the right to update or modify this Policy from time to time. If our Privacy Policy has changed, we will post the latest version of our Privacy Policy here. If we make any material change to our Privacy Policy, we may also give you a notice of the change through different channels, for example, by posting a notice on our website or by giving a separate notice to you.
How to contact us
If you have any comments or questions regarding this Privacy Policy, or if you have any questions regarding the collection, use or disclosure of your personal information, please contact our Data Protection Officer at the address listed below and mention the "Privacy Policy":
The official website customer service of Guangdong Vanward New Electric Co., Ltd.
Add: Guangdong Vanward New Electric Co., Ltd., No. 13, Jianye Middle Road, Ronggui Street, Shunde District, Foshan City, Guangdong, 528305 P. R. China
E-mail: smart@vanward.com
Thank you for taking your time to read our Privacy Policy!